FAQ | Ever Thine Co.

Caveat

We ensure that all items listed are described as accurately as possible. Please ensure you read the listing properly, noting dimensions and colours. Please note that colours may vary between computer screens.

Payment

Full payment must be made via PayPal or Stripe Payments before work can commence on your order. Please note - all prices are in USD.

Exchange Details

Please note: We cannot refund or exchange earrings or hair accessories for hygiene reasons.

I accept exchanges on non-intimate items (veils, belts, rings, bracelets, necklaces, backlaces and anklets exclusively) if I am notified first within 7 days from the day your order was delivered.

The buyer is responsible for paying the exchange shipping. Items must be returned in their original condition and packaging.

The return must be shipped back within 30 days of the day you received the package.

Due to the nature of custom orders, we are unable to accept refunds or exchanges on custom requests.

Customer Service

Please direct all questions and inquiries to: [email protected]. Please note that our general business hours are Mon-Fri, 9-5PM GMT when awaiting a response.

Materials

Ever Thine accessories and jewellery are designed in London, UK. Items are listed as either sterling silver, oxidized sterling silver, silver plated, rhodium plated, vintage brass, gold plated, rose gold plated, gold or rose gold vermeil (a thick layer of gold over a sterling silver or bronze core), polished cast brass or polished cast bronze.

Care

The nature of all metals causes them to develop a natural patina over time from exposure to oxygen, moisture, and chemicals in the skin.
If you would like to discourage the tarnishing process, keep jewelry items clean and dry, and store in an airtight container like a ziploc bag.

If tarnishing occurs on sterling silver pieces, clean with gentle soap and water, lightly rub gently with a soft polishing cloth.

Keep vermeil jewelry clean and dry to prolong the plating. To clean gold vermeil pieces, rub gently with a clean, soft cloth and avoid using chemical cleaners. Polished bronze and brass may become warmer and darker in color developing a natural patina over time. To return a polished finish to brass and bronze, use a Brass cleaner.

Pricing

It is possible that prices are subject to change due to fluctuations in the precious metals market. Please note that sales, promos, and coupon codes are only valid during the dates as stated in the offer and we are unable to do any price adjustments.

Shipping and Handling

We try our best to send out all orders within 3-5 business days. Because our jewellery is handcrafted, there may occasionally be delays in production, but we will inform you if an item is backordered. You will receive an e-mail confirmation once your order ships however, we do not supply a TRACKING NUMBER.

-Packages within the UK should arrive in about a week of shipping.
-Packages within Europe generally arrive within 1-3 weeks of shipping.
-All International orders should expect to receive their items within 2-6 weeks of shipping.

**Also, US and International orders may take additional time to clear customs.

Guidance

Caring for your bespoke Ever Thine adornment begins with proper wear: knowing when to put it on, when to take it off, and when to have it serviced by a professional.

Avoiding impact, pressure, and extreme temperatures is crucial to the maintenance of your jewellery. Brass, silver and gemstones, and even crystals can chip, crack, scuff, or scratch if they’re knocked hard enough or at the wrong angle against another object.

Harsh chemicals such as bleach can pit metals and weaken settings, causing loose or lost stones. Chlorinated water can also react chemically with metals, changing the colour or weakening settings. Even something as simple as extended time spent in water can harm jewellery, even if the damage is not immediately apparent.